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01
Put Safety First
If anyone is injured or there is immediate danger, call 911. Move to a safe location when possible.
Claim Support
Need Help With a Claim?
Whether something just happened or you’re following up on an existing claim, our local team is here to help you understand your next steps.
Agency Hours
Monday-Friday, 8:30 AM-5:00 PM
Online claim filing and tracking are available after hours.
What to Do Right Away
02
Document What Happened
When safe, take photos of the damage and surrounding area. Write down when and where the incident happened.
03
Prevent Further Damage
Take reasonable temporary steps to limit additional damage when safe. Save receipts for emergency repairs and related expenses.
Information to Have Ready
Having these details available can make reporting easier. You don’t need every document in hand to get started.
- Policy number, if available.
- Date, time, and location of the incident.
- A brief description of what happened.
- Photos or videos of the damage.
- Contact and insurance information for others involved, when applicable.
- Police report number, if applicable.
- Claim number, if you’ve already reported the loss.
Local Support Throughout Your Claim
Meet Christina Courtney, Your Claims Liaison
Christina helps connect you with the claims team, answers questions about the process, and follows up on concerns so you know where to turn.
- Help understanding the next steps and requested documents.
- Assistance communicating with your adjuster.
- Follow-up on outstanding questions or concerns.
Your insurance company’s claims team determines coverage and claim payments.
Unsure Whether to File? Let’s Talk.
For smaller damage-only losses, our team can help you review your deductible, available coverage, and the questions to consider before deciding whether to pursue a claim.
If an accident involves another person or vehicle, promptly notify Allstate. Don’t delay reporting while waiting for repair estimates or complete paperwork.
